Effective date: August 30, 2026

ChairHug Inc. (“ChairHug,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit chairhug.com, contact us or purchase our products. Personal information is information about an identifiable individual.

This Privacy Policy should be read alongside our Terms and Conditions and Cookie Policy. It does not limit your rights under applicable privacy laws, including Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), where applicable. Agreement to our Terms and Conditions does not replace any separate consent required for the collection, use or disclosure of personal information.

1. Information we collect

Depending on how you interact with us, we may collect your name, email address, telephone number, billing and shipping addresses, order details, payment status, and information you provide in enquiries, return requests or other correspondence. We collect only the information needed for the purposes described in this policy.

Our website and hosting services may also record technical information, such as your IP address, browser and device type, pages requested, and the date and time of your visit, to deliver the website, diagnose errors and help prevent misuse.

2. How we use personal information

We use relevant information to respond to questions, process and fulfil orders, provide order updates, handle returns and customer service, maintain business records, protect our website and customers against fraud, and meet legal obligations. Where we use optional analytics, we use the information to understand website use and improve the website, subject to the choices described below.

If we send promotional emails, we do so only with the consent or other permission required by law. You can unsubscribe using the link in those emails or by contacting us. Unsubscribing from marketing does not stop necessary messages about an order or service request.

3. Consent and your choices

We explain why we need personal information when we collect it and obtain consent where required. The form of consent depends on the information and the circumstances. We do not require consent to unnecessary uses as a condition of providing a product or service.

You may contact us to withdraw consent, subject to legal or contractual restrictions and reasonable notice. We will explain any consequences, such as being unable to complete a requested delivery. Simply visiting our website does not constitute consent to all optional tracking or marketing.

4. Payments and third-party purchases

When you make a purchase through the Website, third-party payment providers may collect and process billing and payment information to complete the transaction and help prevent fraud. The information available to ChairHug depends on the payment service used and may include payment status, transaction references, billing details and limited payment-method details. The provider’s privacy notice explains its own handling of payment information.

If you follow a link to Amazon or another retailer and complete a purchase there, that retailer’s privacy notice governs its collection and handling of your information. If it shares order or customer-service information with ChairHug, we handle the information we receive for the relevant order or enquiry and in accordance with applicable law.

5. Cookies and similar technologies

Cookies are small files stored on your device. Depending on the features enabled, our website may use cookies for essential functions, such as security, remembering preferences or maintaining a shopping session.

For information about the cookies and similar technologies used on this Website, including their purposes and how to manage your choices, please see our separate Cookie Policy. Where these technologies collect personal information, this Privacy Policy also applies. We obtain consent where required by applicable law.

You can also manage cookies through your browser settings. Blocking necessary cookies may affect website functionality. Browser settings alone may not control every form of tracking; additional controls applicable to this website are described in our Cookie Policy.

6. When we share information

We share relevant information with service providers that help us operate the business, such as website hosting, payment processing, delivery, email and technical support providers. We limit access to what is needed for their services and use contractual or other appropriate measures to protect information processed on our behalf.

We may also disclose information where required or permitted by law, including to respond to lawful requests, prevent fraud or protect legal rights. Any disclosure connected with a proposed or completed business transfer will be subject to applicable legal safeguards.

7. Processing outside Canada

Service providers may process or store personal information outside Canada. In those locations, information may be subject to local laws and lawful access by courts, law enforcement or other authorities. We remain responsible for information under our control and use appropriate safeguards when it is processed on our behalf. Contact us for information about our providers and their processing locations.

8. Retention and security

We keep personal information only as long as needed for the purposes for which it was collected, including order support, recordkeeping, legal obligations and resolving disputes. When information is no longer required, we securely delete it or make it anonymous, as appropriate.

We use reasonable administrative, technical and physical safeguards appropriate to the sensitivity of the information. No online system is completely secure. If a privacy breach occurs, we will take the steps required by applicable law, including notifications where required.

9. Access, corrections and complaints

You may ask what personal information we hold about you, how it has been used or disclosed, and request access or correction. You may also request deletion; we will assess that request under applicable law and explain any information we must retain. We may need to verify your identity before acting on a request.

We respond within the time required by applicable law and explain any lawful refusal or extension. Please contact us first with privacy concerns so we can investigate. You may also complain to the Office of the Privacy Commissioner of Canada (www.priv.gc.ca) or another applicable privacy regulator.

10. External links and policy updates

Our website may link to external websites or social media services. Their own privacy notices apply to information they collect. We may update this policy as our practices change. We will update the date above and provide additional notice or obtain new consent where required by law.

11. Contact Us

For privacy questions, requests or complaints, please contact our person responsible for privacy: